Help Center
Get support, find answers, or reach our team.
General Inquiries
For general questions about Lumé, partnerships, or press inquiries:
Email: [email protected]
Creator Support
Need help setting up your creator profile, managing subscriptions, or processing payouts? Our creator support team is here to help.
Email: [email protected]
Response time: Within 24 hours
Subscriber Support
Having trouble with your account, billing, or accessing content? We're happy to assist.
Email: [email protected]
Response time: Within 24 hours
Report Abuse or Violations
If you encounter content that violates our Terms of Service or any abusive behavior, please report it immediately.
Email: [email protected]
Please include as much detail as possible: URLs, screenshots, descriptions, and any other relevant information to help us investigate.
Copyright & DMCA
To submit a copyright infringement notice or counter-notification, please refer to our DMCA Policy page.
Email: [email protected]
Privacy Requests
To exercise your data rights (access, deletion, correction, portability), please refer to our Privacy Policy.
Email: [email protected]
Legal
For legal matters, subpoenas, or law enforcement requests:
Email: [email protected]
Business & Partnerships
Interested in collaborating with Lumé? We're always looking for exciting partnerships with brands, agencies, and content networks.
Email: [email protected]
Social Media
FAQ
Before reaching out, you might find your answer in our frequently asked questions:
How do I cancel my subscription?
Go to your account settings, find the active subscription, and click "Cancel". Your access will continue until the end of the current billing period.
How do I become a creator?
Sign up for a Lumé account, then navigate to Creator Settings to set up your profile, subscription price, and start uploading content.
Is my payment information secure?
Yes. All payments are processed through PCI-compliant payment processors. We never store your full credit card details on our servers.
Can I get a refund?
Refund requests are handled on a case-by-case basis. Contact our support team with your order details for assistance.
How do payouts work for creators?
Creators receive payouts on a monthly basis via bank transfer or supported e-wallets. Minimum payout threshold applies.